Understanding the Stitch3D Status Page
🕐 Read time: 3 min
Written By Clark Yuan
Last updated 20 days ago
Overview
The Stitch3D Status Page gives you real-time visibility into the health of every part of the Stitch3D platform. If you're experiencing an issue — slow uploads, a viewer that won't load, or anything else that seems off — the Status Page is the fastest way to find out whether it's a known incident on our end or something specific to your setup.
What the Status Page shows
Current system status
The Status Page displays live health indicators for each core component of the Stitch3D platform:
Each component displays one of the following statuses:
🟢 Operational — everything is working normally
🟡 Degraded Performance — the component is working but slower or less reliably than usual
🟠 Partial Outage — some users or functions are affected
🔴 Major Outage — the component is unavailable
🔧 Maintenance — planned work is in progress; some disruption may occur
Uptime history
The Status Page shows a 90-day uptime history for each component as a color-coded timeline. You can hover over any day to see whether an incident occurred and review the incident details. For the full historical record, click View historical uptime.
Past incidents
The Past Incidents log lists every reported issue, along with timestamps and resolution notes posted by the Stitch3D team during and after the event. This is useful if you experienced an issue and want to confirm it was resolved, or if you need to document platform disruptions for internal reporting.
How to subscribe to status updates
You don't need to check the Status Page manually. You can subscribe to receive automatic notifications whenever Stitch3D creates, updates, or resolves an incident.
Subscribe by email
Go to stitch3d.statuspage.io.
Click Subscribe to Updates.
Select Email and enter your work email address.
Enter the one-time passcode sent to your inbox to confirm.
Subscribe via Slack
Click Subscribe to Updates → Slack.
Follow the prompts to connect your Slack workspace.
Choose the channel where you want incident notifications delivered.
Subscribe via Microsoft Teams
Click Subscribe to Updates → Microsoft Teams.
Paste your Teams channel webhook URL into the field provided.
💡 Tip: If you manage a team of Stitch3D users, subscribe your team's dedicated support or ops Slack channel so everyone is automatically notified during incidents — no one needs to manually check the Status Page.
If you're experiencing an issue
ℹ️ Check the Status Page first. If a component shows Degraded Performance, Partial Outage, or Major Outage, our team is already aware and working on it. You do not need to submit a separate support ticket for a known incident. Subscribe to updates to be notified when it's resolved.
If all components show Operational but you're still experiencing a problem, the issue is likely specific to your account, file, or network. In that case, contact our support team with a description of the issue and your project or file details.