Contact support

🕐 Read time: 3 min

Written By Clark Yuan

Last updated 9 days ago

Overview

Stitch3D offers different levels of support.

💡 The level of support you receive depends on your account type and subscription.

Navigate to the Stitch3D Tutorials page, located under the Resources drop down option in the Stitch3D landing page.
Explore the Quick Help and Documents sections.
If you have any questions about plans or pricing, navigate to the Contact page and submit an inquiry.

Log in to your Stitch3D account.
Locate the “Report a Bug” button in the bottom right corner of the application.
Enter your name, email, and describe the issue you are experiencing.

Navigate to the Stitch3D Contact Page.
Enter your First and Last Name, Email Address, and type your message.
Click Submit.
If you’re on the Stitch3D Starter plan, you’ll receive an email response within three business days (Monday-Friday).
If you’re on the Stitch3D Personal or Pro plans, you’ll receive an email response within one business day (Monday-Friday).
If you’re on the Stitch3D Enterprise Plan, you’ll receive an email response within six hours, any day of the week.

If you’re on the Stitch3D Pro or Enterprise Plans, live chat and phone support are available during U.S. Eastern Standard Time business hours (9:00am - 5:00pm, Monday-Friday).
A dedicated Stitch3D representative will reach out to you with personal concierge information.