Report a bug
🕐 Read time: 3 min
Written By Clark Yuan
Last updated 6 days ago
Overview
If something in Stitch3D isn't working the way you'd expect, reporting it takes less than two minutes and helps our team find and fix the issue faster. The more detail you include, the quicker we can reproduce and resolve it.
💡 Check the Status Page first. If Stitch3D is experiencing a known incident, your issue may already be logged and our team is already working on it. Visit stitch3d.statuspage.io to check; if a component shows Degraded Performance or Partial Outage, you don't need to submit a separate report.
💡 Try a hard refresh. Before reporting, try pressing Cmd + Shift + R (Mac) or Ctrl + Shift + R (Windows) to force-reload the page and clear any cached data. This resolves a surprising number of viewer and loading issues on its own.
How to report a bug
Go to stitch3d.io and log in to your account.
Click the help icon in the bottom-right corner of any page.
Fill in the bug report form.
Click Send Bug Report. You'll receive a confirmation email with a ticket number.
ℹ️ Alternatively, you can email our support team directly at support@stitch3d.io with the same information outlined below.
What to include in your report
A good bug report answers three questions: what were you trying to do, what happened instead, and how can we recreate it. Include the following wherever possible:
A clear description of the problem Describe what you were doing when the issue occurred and what you expected to happen. Be specific — "the volume tool crashed" is less useful than "the volume tool returned a value of 0 after I closed a polygon on a LAS file in a georeferenced project."
Your file or project details Include the project name, the file name, and the file format (LAS, LAZ, E57, etc.) if the issue is related to a specific upload. You don't need to re-upload the file — just tell us where to find it in your workspace.
Screenshots or a screen recording A screenshot of the error or unexpected behavior is worth a thousand words. A short screen recording showing the steps that trigger the bug is even better.
Your browser and operating system
Include which browser you're using (Chrome, Firefox, Safari, Edge) and your operating system (macOS, Windows). If you're not sure which version, type about:version into your browser's address bar.
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